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  • Lake Crest Beach resident to remove pickleball court built on town property without permission

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    A Lake Crest Beach resident of Colchester who developed a pickleball court on town property – without permission to do so – will have to remove it at own expense.

    At the July 21 meeting, Essex Council unanimously voted to have Town administration ask Lake Crest Beach homeowners to immediately stop using the pickleball court constructed on Town property, abutting Lake Crest Court, and that they remove the pickleball court and restore the property to the Town’s satisfaction.

    That will need to be done within 30-days, at their cost, under the supervision of the Town’s Infrastructure Department.

    Mayor Sherry Bondy made the motion, while also offering apologies for having to do so, after Council returned from having to retreat into a closed session meeting to further discuss the matter.

    Kathryn Hengl and Rob Dimenna appeared as delegations to speak on behalf of Lake Crest Beach homeowners.

    Hengl said Lake Crest Beach Road is a private beach road with 23 properties, all of which front along the water. Each property owns a piece of the road in front of their property. At one of the ends of Lake Crest Court, there is a town-owned land lot, which she said the Essex Region Conservation Authority reforested around 12-years ago through the planting of around 7000 trees.

    Around those trees, there was a grass portion that runs along the road. That is where Hengl said Dimenna installed a pickleball court.

    Hengl said the only access to the Town Property and the pickleball court is through two private roads.

    “We have a very vibrant and active community among our residents, and as such the pickleball court was a very welcome addition,” Hengl said. “The court is used by many of the residents, both children and adults alike. It has become a great source of activity for our beach community, and many residents have taken up the sport since the spring.”

    The pickleball court has become a significant tool for socializing and health for the community, she said.

    “We would very much like to continue it,” Hengl said.

    “We acknowledge that we did not follow the proper channels in having this court installed, but we are here tonight seeking your approval in principle to retain the pickleball court, subject to whatever terms and conditions that are required to address your concerns,” Hengl commented.

    She said they were interested in preparing a formalized agreement that would allow them to keep the court.

    When Dimenna built the pickleball court, he said there was nothing malicious about it. He said he has a great group of neighbours who had talked about pickleball, and he chose to put it in.

    In answering Councillor Brad Allard’s question on if Dimenna had thought of any other places the court could have been installed, he said there were no other areas it would have fit on the beach.

    Dimenna said the neighbours have been taking care of the piece of property for years.

    David McBeth, Manager of Capital Works and Asset Management, explained the pickleball court was constructed over top of the Town’s sanitary trunk main, which feeds into the sanitary treatment plant, and the watermain that services all of the residents there.

    The construction of this pickleball court never would have been given approval from the Town in that location because of the underground infrastructure, McBeth noted. He added there are various areas the pickleball court could have been added to on private property.

    McBeth added this property will be the expansion lands for the Town’s sewer treatment plant. While access to that will not be coming directly off of Lake Crest Road, there will be additional potential infrastructure and expansion there.

    Joe Malandruccolo, Director of Legal and legislative services, believes legally there are grave concerns in allowing something like this. Firstly, it would set a bad precedent for Council. There are also insurance concerns, and there are many things the Town does from a safety perspective that would have to try to be installed at this pickleball court.

    In addition, in order to enter into a lease agreement with the parties, the parties would have to be determined. It would be hard to enter an agreement with a group of individuals. Residents moving, for instance, could impact that.

    The Town, Malandruccolo added, would also need assurance the court could be demolished if it did need to access the underground infrastructure. That would require a deposit – likely between $10,000 to $15,000 – from the tenants.

    “It would be a very, very complicated legal relationship with a group of residents to allow something that was done without Town permission,” he said.

    Malandruccolo added the Town does not know how the court was created. There could be issues with drainage or other matters that may not have been inspected or done that would have through the Town.

    Councillor Joe Garon spoke of how Council likely would not have allowed anything to be built on town property by private individuals. Pickleball seems to bring people together. This one was put in the wrong spot.

    The main concern Councillor Rodney Hammond had was the potential negative impact it could have on the possible future sewer system.

    Deputy Mayor Rob Shepley said what the residents put up was nice, and he struggled with the fact they did not approach the Town first. He said he met with the Town’s Legal Department to see if there were options. There were so many problems posed, he could not come to a solution that he could propose that would work.

    Dimena said the court is located behind his property and would be willing to be the sole leaser. He wanted to find a solution.

  • Chatham-Kent council to hear vastly different motions addressing homeless enchampments

    By Pam Wright, Local Journalism Initiative Reporter, Chatham Voice

    Ahead of Monday’s special Chatham-Kent council meeting to deal encampments, two very different motions will be coming forward regarding the rules around so-called tent cities.

    Mayor Darrin Canniff is expected to bring forward a nine-point motion that would alter the rules. The biggest change would require encampments to be at least 100 metres away from any private property, a substantial increase of the current guideline of 10 metres.

    Other amendments proposed within Canniff’s motion include: only one tent per person; personal items (except for a bicycle) must be stored within the tent, as well as a provision that would allow the municipality to remove garbage.

    Part of Canniff’s motion would see the creation of a new bylaw protocol governing encampments as soon as possible.

    However, Chatham Coun. Michael Bondy is putting a very different motion forward.

    He wants to see tents removed during the day, only allowing them to be erected on municipal lands from one hour before sunset to one hour after sunrise. It also directs designated enforcement officers to be able to “remove, seize, and impound or cause the removal, seizure or impoundment of any property of thing that unlawfully occupies, or has been unlawfully placed or left on municipal lands.”

    According to C-K communications manager Eric Labadie, the mayor’s motion draws on best practices gleaned from neighbouring municipalities, as all are dealing with the same issue.

    A furor has erupted in the last two weeks after people living in the downtown encampment near the Third Street Bridge in Chatham relocated to the green space at the Chatham-Kent Public Utilities Commission property on Grand Avenue West.

    A petition has been started by residents angry the quiet area has been taken over by a homeless encampment.

  • Essex in strong financial position, according to financial statement

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    The Corporation of the Town of Essex “is in a strong financial position,” Cynthia Swift, Lead Audit Engagement Partner of KPGM LLP, said of Essex’s 2024 financial statements.

    Council adopted the 2024 audited financial statements and audited findings for the Town of Essex as presented at the July 21 meeting.

    KPMG audited the consolidated financial statements of the Corporation of the Town of Essex, which comprised of the consolidated statements of financial position as at December 31, 2024, of operations and accumulated surplus for the year then ended, of changes in net financial assets for the year then ended, of cash flows for the year then ended, and notes and schedules to the consolidated financial statements, including a summary of significant accounting policies.

    KPMG issued its unmodified audit opinion. Its report indicated the accompanying financial statements present fairly, in all material respects.

    She noted KPMG had the full cooperation of Essex’s management during the process.

    There were no control deficiencies, which speaks highly of management and the good internal controls and processes at the Town, Swift said.

    Essex’s financial assets were outlined in the report to be $106,359,710 as of December 31, up from $101,999,283 the year prior.

    The only outstanding items to complete the audit was the representation letter that will be sent to her, and the final financial statements from Union Water Supply System.

    There was one financial change in accounting policy this past year and that was in respect to the Union Water Supply System. That went from a government unit to a general business entity. The change, Swift said, includes instead of consolidating the Town’s proportionate share of the Union Water System, Essex is now just showing the investment in it.

    Essex Free Press files show that is because in August of 2022, the four shareholder municipalities of Essex, Lakeshore, Leamington, and Kingsville approved the undertaking of the adoption of restructuring the business case into a municipal service corporation. That started in January of 2024 with the first approved budget and the transfer of operations of the system from the former board to the new municipal service corporation.

    Essex CAO Kate Giurissevich thanked the Finance Department for putting this project together. She noted they spend a large amount of time on this year-end audit.

    “It is no small task,” she said.

    Giurissevich also spoke of the tangible capital assets, which serve the community, increased $7M at $214,685,635 from $207,295,934 in 2023.

    “So, there are investments being made in the Town assets and the replacements of such,” Giurissevich added.

    In addition, the Town does have strong internal controls to ensure residents’ assets are safeguarded, she commented.

  • County Planning Department working to streamline development approvals process

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    Essex County Council received a report outlining the departmental activities and performance – active and completed approvals – of the Planning Services Division over the past year for information.

    It also provided some comparisons to activity over the past five-years, in addition to comments on the Planning Division actions toward achieving goals outlined in the County’s Strategic Plan and initiatives detailed in the Official Plan adopted in 2024, Rebecca Belanger, Manager of Planning, explained to County Council at the July 16 meeting.

    The Planning Services Division – consisting of a manager, two senior planners, and a summer student – for the County of Essex facilitates the approval of planning applications on behalf of the province in conformity of all sections of the Planning Act, as well as other provincial and federal legislation.

    “The Planning Services Administration continue to focus efforts on streamlining the development approvals process and to improve service delivery,” Belanger said.

    On a few different occasions over the past couple of years, the staff members of this County department have received correspondence from the Windsor-Essex Home Builders’ Association, providing recommendations from their perspective on how the County could improve the experience in the developmental approvals process, Belanger explained.

    “I’m in regular communication with the Home Builders Association representatives, working on these continuous improvements to remove red tape and continue making these improvements,” she said.

    One of the improvements currently underway include the implementation of the Cloudpermit Planning module, which the County is in the process of building presently. This will provide a web-based platform for processing the subdivision and condominium applications County-wide.

    “This web-based platform will allow developers, agencies, local municipalities, and the County to share application updates on a live basis,” Belanger said, noting this will ensure all users have the same information at the same time.

    The implementation of Cloudpermit accomplishes one of the County’s Strategic Plan objectives, which encourages more regional collaboration through harmonizing planning approvals.

    Kingsville Mayor Dennis Rogers was pleased to hear of this collaboration, noting what is heard at the local level is how much back-and-forth there is on Plans of Subdivision and Condominium.

    The County’s Planning Services Division has noticed an increase in the number of applications that are processed.

    In 2019, Belanger recalled reporting to County Council there were 30 development applications in process at that time, particularly relating to subdivisions.

    Presently, this department has over 150 planning applications in process, Belanger added.

    “In the last two-years, there has been a notable increase in the number of condominium applications submitted for approval. Many involve the redevelopment of lands within the urban centers in the County, which utilize existing municipal services and support healthy, sustainable communities.”

    The processing of subdivision applications in particular involves a significant time-allocation of planning application and reviewing support studies – such as functional servicing, stormwater management, traffic and environmental impact assessments – in collaboration with agencies and local municipalities.

    “The complexity in processing each application is unique, based on a series of circumstances,” she explained.

    County Planning provides four-broad service areas: long-range planning, processing and approving planning applications, managing special projects, and responding to public and agency inquiries.

    In terms of special projects, the Planning Department is currently working on the preparation of a large-scale Community Improvement Plan (CIP) program guideline, which should be presented to County Council later this summer. Staff is also working on including a new natural heritage compensation guideline in the County Environmental Impact Assessment, planned to be tabled this summer or early fall.

    In addition, the Request for Proposal to retain a consultant to prepare the Specialty Crops Study is planned for procurement in the coming months, with the project ongoing this fall and winter.

    Planning staff, Belanger added, is also heavily involved in the development of the Coastal Resilience Plan for the south-shore communities of the County. The outcome of this work is intended to be transferable to the other remaining communities in the County. Work will continue over the coming years, she added.

  • County puts support behind Windsor to Lakeshore Transmission Project

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    Administration for the County of Essex has been directed to prepare a letter and submit it to the Environmental Registry of Ontario (ERO) in support of the Windsor to Lakeshore Transmission Project.

    The ERO has requested feedback on the proposed Windsor to Lakeshore Transmission Project; a double-circuit 230-kilovolt transmission line from Lauzon Transformer Station (TS) in Windsor to Lakeshore TS in Lakeshore, and associated station facilities.

    County CAO Sandra Zwiers spoke of the Longwood Project, which is providing a transmission corridor from Chatham into Lakeshore.

    “This is the next phase of the development that takes that power source and moves it right across the northern-stretch of Essex County into the City of Windsor,” Zwiers explained. “Based on our experience in the Longwood to Lakeshore Transmission Line – and the Warden [Hilda MacDonald] and I have had a number of dedicated meetings with the Ministry and with Hydro One on this project – we are excited to continue that collaboration, consultation with the Ministry on this next important length of the transmission project.”

    She sought County Council’s permission during the July 16 meeting to provide the letter of support to the ERO.

    “Administratively, we believe this is a really important continuation of work that is already being done in the region, but we will continue to unlock economic and growth potential and address some consistency and resiliency issues that we already see facing our hydro structure in the region,” Zwiers added.

    Key benefits of the project she outlined included providing reliable power for residents and businesses, support for economic growth and agri-business, sustainability and climate leadership, improved quality of life, infrastructure readiness for the future, and stronger rural and agriculture resilience.

    “We would be formulating those benefits – and any other County Council wishes to add this evening – to a letter of support.”

    Considering this transmission project will pass through Lakeshore and Tecumseh, Zwiers said she did reach out to the CAOs of both of the municipalities. Feedback received was that the County’s letter of support also included a reminder to continue that dedicated collaboration and consultation with these two communities, in addition to the County of Essex.

    “It is important that those lines [of communication] remain clear and open, considering their residents would be primarily most-affected as this project unfolds and gets things constructed. We are certainly willing to do that as well,” Zwiers added.

    She also received correspondence from the Western Ontario Wardens’ Caucus, Kate Burns-Gallagher, who expressed support on behalf of her organization for any letter the County may submit to the ERO.

    Tecumseh Council is in full support Mayor Gary McNamara said.

    “The region is in dire need, and if we are to expand our ability to attract new investment into the region – and even for our own sustainability in terms of housing and also to deal with climate change – it is very important for us to move forward.”

    Lakeshore Mayor Tracey Bailey thanked Zwiers for her leadership on the project and connection with the communities most impacted. She was happy to support the motion.

    There is no cost to the County of Essex to support this project.

  • HEIRS scans 28,111 pages of handwritten town records from as early as 1859

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    The Harrow Early Immigrant Research Society (HEIRS) volunteers have recently completed a scanning project in cooperation with the Town of Essex’s Clerk’s Department.

    With a mission to promote and advocate for the preservation and study of genealogical and local history in the original Township of Colchester, in part, through the collection and preservation of print artifacts and written materials related to local history, HEIRS volunteers set out to scan and digitize as many of the handwritten minutes and by-laws that could be located.

    To date, HEIRS has scanned and digitized 28,111 pages of handwritten records. That includes minutes and by-laws of Colchester North, minutes of Colchester South, minutes of Colchester Township, minutes and by-laws of the Village of Essex Centre, Essex Town by-laws and minutes, and Harrow minutes.

    The range of years goes back to as early as 1859 to the most recent being 1964.

    Laurie Brett, Secretary/Treasurer of HEIRS, explained she approached the Town’s Clerk’s Department around a year ago and received permission to undertake this large-scale project.

    HEIRS scanned from three different record types, including large bound books into which the Clerks would write with pen, binders of quasi-official and looseleaf minutes and by-laws some of the clerks maintained, and microfilm reels of early Colchester South and Colchester North that were in the HEIRS resource collection.

    Throughout the course of undertaking the scanning project, Brett said it was discovered many young people, including some of HEIRS’s volunteers, cannot read cursive writing, which was used in record keeping.

    “Advances in handwriting technology have made it possible to scan these pages, transcribe them, and make them searchable,” Brett explained to Essex Council at the July 16 meeting when explaining the project.

    Unfortunately, technology can’t always compensate for faded type, ink blots, or damage.

    “A poor choice of a pen 100-years ago often means we are dealing with faded type today. More tragic than that is when pages start to decompose, due to adverse environmental factors,” Brett added.

    The good news is that HEIRS has been able to make the vast majority of these records searchable.

    Brett acknowledged the cooperation of the Town’s Clerk’s Department on this project. “They were critical to making this project successful,” Brett said, adding the books are heavy and not easily hauled-around. She also recognized the Board members and volunteers at HEIRS, who supported this project.

    With this project complete, HEIRS has turned its sights on scanning a very large collection of photographs.

    She also spoke of how the 130-years worth of Essex Free Press archives was recently transported to the Leddy Library Archives and Special Collections at the University of Windsor.

    “Preserving the original print copies of our local newspapers has become a pressing issue in the face of significant challenges to the industry related to financial viability, ownership changes, and newsroom closures,” Brett said, who once served as Editor and Publisher of the Essex Free Press. Her family owned the newspaper from 1896 to 2011.

    She credited her husband, Art Rhyno, for his interest in ensuring the local newspapers have been digitized. He also ran the Town’s minutes and by-laws through handwriting recognition software, making them searchable.

    On behalf of the Town’s Clerk’s Department, Joe Malandruccolo, Director of Legal and Legislative Services, said they are thankful for the material and the efforts.

    “We have already started using some of it, especially for drainage by-laws that were hard to find and not digitized. They were hard to get through,” Malandruccolo said.

    Council received the delegation, with Mayor Sherry Bondy acknowledging HEIR’s efforts on this project.

  • Untitled post 204

    By Pam Wright, Local Journalism Initiative Reporter, Chatham Voice

    Every day, Shasta likes to romp and play at Chatham’s John Waddell Off-Leash Dog Park.

    But for owner Carmen McCauley and other dog parents, not so much.

    McCauley said the municipality isn’t cutting the grass enough at the park, meaning there’s an increase in pesky insects and it’s also hard to find the ‘treasures’ the dogs leave behind when they do their business.

    “We’re worried about ticks because of Lyme disease and you can’t pick up poop,” she added. “You’re stepping in other dogs’ (feces) on the way to find your own. It’s always a lovely surprise when you step in your car.”

    McCauley, one of the proponents behind the founding of the park more than 10 years ago, said she’d like to see more maintenance at the site. Fallen tree limbs and overgrown noxious weeds along the chain link fence – including stinging nettle – are also a problem.

    McCauley said she and others call the Chatham-Kent 311 line on a regular basis to complain about conditions.

    “Last year they were mowing regularly,” she said. “This year they’ve just abandoned the place.”

    When contacted by The Voice about grass cutting at the park, Chatham-Kent’s director of parks, recreation and facilities said the dog park is classed by the municipality as a C cut. According to Robert Pollock, the grass is to be mown once a month and is never supposed to exceed five inches.

    “If the grass is growing quicker and requires more than one cut to ensure it is below the five inches threshold, then the contractor monitors that and cuts it as appropriate,” Pollock said in an email message. “If there are performance-related issues and long grass concerns, staff will follow up with the grass contractors on those issues to resolve them. ”

    Editor’s note: The grass at the dog park was cut a day after the interview with McCauley was conducted.

  • EWSWA to deliver Green Bins to phase 1 municipalities starting July 21

    EWSWA to deliver Green Bins to phase 1 municipalities starting July 21

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    Phase 1 of the Essex Windsor Solid Waste Authority (EWSWA) Green Bin program is set to roll out, and its staff and Board of Directors hosted an event at the Essex Civic and Education Centre last Wednesday to provide all the details.

     

    Starting July 21, the kit – including the 120L Canadian manufactured green bin, 7L kitchen catcher for food scraps, sample compost bag, and information guide – will be delivered to 119,000 single-family homes. This will take place into October.

     

    EWSWA will provide a weekly, curbside collection program, the Green Bin Program, starting the week of October 21, to help residents keep food waste and other organics out of the Essex-Windsor Regional Landfill, which is located in the Town of Essex. By putting food waste in the Green Bin, residents can reduce their garbage by up to 50%, EWSWA notes.

     

    This program in 2025 will start in Essex, Lakeshore, LaSalle, Tecumseh and Windsor as part of Phase 1.

     

    The Green Bin program will start in Amherstburg, Kingsville, and Leamington in the fall of 2026 to better align with their garbage contracts.

     

    The green bins will also come with a “Welcome” sticker that residents should read, information from EWSWA notes. Key messaging tells the resident to write their address on the space provided as this green bin is scanned and linked to their address for the EWSWA Green Bin Repair & Request program that will track issues related to green bin repairs, warranty, and requesting a green bin for new builds, etc.

     

    “This is really a long time coming,” Vice Chairperson of the EWSWA Board of Directors, Windsor Councillor Gary Kaschak, said. “This is something we should have had a long time ago, but it is here.”

     

    Members of the EWSWA Board and the municipalities in the Windsor-Essex region played a key role in the program, Kaschak said.

     

    Everyone’s patience as the roll out takes place, Kaschak added, is appreciated.

     

    Residents of each municipality in the region can view when to expect their green bin by visiting https://www.ewswa.org/composting-food-waste/green-bin/, residents can also download the Recycle Coach App and request notifications for the Green Bin Program.

     

    Many have waited for this program to launch, Tecumseh Mayor Gary McNamara said, who is currently serving as EWSWA’s Board Chairperson.

     

    “This new program is important because it will support both our residents, [and] the automated collection throughout the life of the Green Bin Program,” McNamara added.

     

    EWSWA, he commented, has put a lot of work into the program to be prepared for the launch of the October collection of Phase 1.

     

    As of July 21, a customer support service will also be available.

     

    “These are exciting times as we prepare this region to do what is right, and to keep valuable resources – like food waste – out of our local landfill, and instead create renewable energy and fertilizer for the next crops,” McNamara said.

     

    The EWSWA green bin is the only bin that will be serviced during collection this fall.

     

    Windsor-Essex Green Bin background info:

    ·       Due to population, Essex, Kingsville, and Lakeshore were not required to participate in the organics program initially. In March of 2022, however, the previous Term of County Council voted all County municipalities would participate.

     

    ·       In June of 2024, Council for the County of Essex selected a hybrid model for billing, and the decision was made to expand the program beyond urban areas to include rural as well. Council also moved to provide a resolution to EWSWA regarding the collection and processing of organic waste for households in rural settlement areas in all county municipalities.

     

    ·       In April of 2024, EWSWA awarded the contract for the curbside collection of source- separated organics in urban settlement areas for a seven-year period to Miller Waste Systems Inc.

     

    ·       In December of 2024, County Council approved the 2025 Essex-Windsor Solid Waste Authority Green Bin Program budget, representing a total cost of $3,743,400, of which $1,379,850 will be allocated to the County of Essex and $2,363,550 to the City of Windsor.

     

    ·       Municipalities not starting the program until 2026 will not be billed until they enter the program.

     

    ·       The Green Bin levy will appear as an Essex County levy on the municipal tax bills of residents who receive the service.

     

    ·       The assessment is broken down into three parts: the cost to process each tonne of material through the contract with Seacliff Energy in Leamington; the five-year repayment term for the cost for the purchase and delivery of the Green Bin Program 120L wheeled cart with locking mechanism and kitchen catcher at a cost of around $76 each; and the cost paid to the contractor to collect the material, provide contract supervision, customer service, and the capital and operating cost to consolidate and transfer the material.

     

    ·       Organics will not be picked-up at multi-residential buildings with seven or more units. It will be looked at to be expanded at some point, including the potential at schools and businesses.

     

    ·       It will be up to each municipality to manage its current garbage collection schedule, and determine if they want to go to bi-weekly in the future.

  • Essex launches revamped online ‘Repot a Problem’ tool that allows residents to check on status

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    The Town of Essex’s “Report a Problem” online platform – that allows residents to relay issues related to Town-owned infrastructure, parks, facilities, and concerns with Short Term Rental Units and town by-laws – has been updated.

    Essex Council learned of the revamp, and received a presentation on the changes, at the July 7 meeting.

    The online portal, powered by CityWorks, was historically managed, supported, and fully funded by the County of Essex for all local municipalities, Marc Tortola, Essex’s Manager of Strategic Communications, explained.

    In 2024, however, Essex was informed the County would no longer be providing – or funding – this service, leaving municipalities to manage their own service independently.

    “In anticipation of this change, the Town of Essex proactively included an upgrade to this service request portal in the 2024 Capital Project Budget,” Tortola added.

    Those funds covered the cost of migrating to a standalone platform, including the initial setup fees and operating costs.

    After looking into the matter, Tortola noted Essex’s administration determined continuing with CityWorks was the most cost-effective and practical solution, as it offers the necessary tools and functionality to maintain a high-level of service for residents and is familiar to Town staff.

    Previously, Essex’s data was hosted on the County’s servers, and Essex’s administration worked with the CityWorks team to migrate to a cloud-based solution, which resulted in improved performance, enhanced security, and greater long-term sustainability, he added.

    In addition, Tortola relayed that several system enhancements have also been made to improve the overall user experience.

    Residents can access the “Report a Problem” portal as usual. There is a “Report a Problem” tab at the top of www.essex.ca, or they can log directly onto. https://www.essex.ca/en/live/report-a-problem.aspx.

    This online tool allows users to not only submit a request, but they can now check on the status of their service request.

    It also includes a step-by-step instructional video to help residents through the process, and a Frequently Asked Question section.

    Using the tool, residents can choose the category under which the matter they are reporting to the Town falls, and allows them to provide a graphic or image of the problematic issue to help relay their concern to Town staff.

    When providing the exact address of their concern, there is a tool that allows the user to draw where exactly the issue is located on the property they indicated. They can also provide additional text to describe details, giving specific direction to staff, Tortola explained.

    Residents wanting to use this tool will be required to use an email to send the service request. Once uploaded, they will receive an automatic email noting it has been submitted.

    An upgrade to the website, Tortola said, allows residents the ability to check the status of their service request. They can do so by going back to the “Report a Problem” page on the Town website and selecting “Check Service Request Status.”

    They will need to enter their service request number, provided through email when they initially submitted the application, and their last name.

    Tortola added Town administration is working with CityWorks to allow Town staff to be able to add comments to this section in the future.

    In answering Councillor Joe Garon’s question on how large of a file can be uploaded and if video could also be added, Tortola believes any file type can be dropped. He will look into it and check to see if a video will indeed work as he too sees that as a helpful resource.

    Garon would like to see adding a phone number and address of the individual submitting the request be mandatory to ensure seriousness of complaints, and that the system require residents to type in their email twice to ensure it is correct.

    He also believes Councillors should be notified of complaints made in their wards, so they will be in the know. This system was made to allow residents to go directly to Town departments with issues, and he noted Council has a right to know about the issues.

    Councillor Katie McGuire-Blais would also like to be informed of complaints in her ward, and suggested that could be done in a monthly summary.

    Tortola noted information can be pulled into a spreadsheet to create a report. Director of Legal and Legislative Services, Joe Malandruccolo, noted staff will have to ensure any data shared with Council complies with the Municipal Freedom of Information and Protection of Privacy Act.

    CAO Kate Giurissevich added that the Town already reports annually on the summary of tickets, and she believes this enhancement will allow for that to be done more frequently and provide Council with an idea where problem areas are.

    McGuire-Blais also suggested a new page be automatic when telling residents their submission was successfully uploaded, so they do not miss it as that indication line opens up and disappears quickly.

    Tortola said there is no way to change that currently, but the feedback was sent to CityWork to perhaps look into creating that option in the future.

    Deputy Mayor Rob Shepley liked that the Town was moving in the right direction, and also would like a report sent to Council with data that can be shared on issues.

    In answering Mayor Sherry Bondy’s question on whether this will be easier to use on a phone than the former version of the tool, Tortola said the new system is much more mobile-friendly.

    In addition, Bondy asked if there is anything on the website about confidentiality, knowing some residents may want to complain about property standards of a neighbour, for instance. Tortola noted there is a confidentiality statement on the Report a Problem website.

    Bondy had concerns with identifying information and ensuring confidentiality.

    “I think we have to be really careful what format that information comes to Council in,” Bondy said.

    Council received the presentation for information.

  • Generator will allow Harrow Arena to be used as evacuation shelter

    By Sylene Argent, Local Journalism Initiative Reporter, Essex Free Press

    The Town of Essex will install a new air conditioner and generator at the Harrow and Colchester South Community Centre.

    These upgrades will ensure the facility can be used as an evacuation shelter, should the need ever arise.

    During the July 7 meeting, Council for the Town of Essex awarded the supply and install of a generator at the Harrow and Colchester South Community Centre to Anchor Hydro for $146,784.73, including non-refundable Harmonized Sales Tax. Of the cost, $97,300 will come from the Green Municipal Grant Funding provided through Federation of Canadian Municipalities for this project.

    In the report Director of Community Services, Jake Morassut, prepared for Council on the matter, it highlights that back in 2023 the Town of Essex endured several natural disasters and extreme weather events.

    “In response to these events, and to help the residents in our community, the Town opened Emergency Relief Shelters at both the Essex Center Sports Complex and the Harrow and Colchester South Community Centre. During one of these events, power was lost to the facilities and the shelters had to be closed.”

    After reviewing the situation, Council asked administration to investigate options for the installation of back-up generators at the Town’s arena facilities.

    Upon looking into the matter, Morassut noted the cost to connect the entire facility to the generator was extremely high. Administration worked with electrical contractors and engineers to develop a design that will power the essential portions of the facility if the Emergency Relief Shelters were opened.

    “This greatly reduced the financial cost of the project,” he outlined.

    Anchor Hydro was the lowest compliant bidder, meeting all the technical requirements, of the seven received, the report adds. As this capital project falls within the approved budget of $160,780.80, there is no financial impact.

    “Sounds like a great project,” Essex Mayor Sherry Bondy said, asking administration to look into how to send a letter of thanks to the Federation of Canadian Municipalities for the financial contribution.